How can we help?

A new practice starts with a 7-day trial. Add a client, add their animal (or the person you see), then book a session from the Schedule. After the session, write it up as a report from the appointment and it lands on the patient's file with their progress chart.

Your plan is managed from Billing inside the app — you can change or cancel it there at any time. Card details are handled by our payment provider, so HolistiPro never sees or stores your card number.

Session records belong to your practice. You can export them from within the app, and you can ask us to delete your account and everything in it by emailing us. Deleted records are kept for 30 days and can be restored from your dashboard.

Booking confirmations, reminders, invoices, receipts, session reports and home exercise plans are all sent from your practice. Every one of them can be reworded under Settings. If an email has not arrived, ask the recipient to check their spam folder first.

Your clients can follow their own animals at the owner portal — appointments, reports, homework, invoices and care milestones. Invite an owner from their client record and they receive a link to set up their sign-in.

Email us with what you were doing, what you expected and what happened instead — a screenshot helps a great deal. If you are signed in, a ticket raised from Support in the app's menu reaches us with your account already attached.