Last updated 11 November 2026
Your account details (name and email) and the practice information you enter: clients, animals, appointments, session reports, invoices and expenses. Card payments are handled by our payment provider — HolistiPro never sees or stores your card number.
Session records belong to your practice. We store and process them on your behalf so the app can work, and we do not use them for any other purpose.
To run your account, to send the emails you trigger (appointment reminders, invoices, session reports and forms), and to keep the service secure and reliable.
We protect account and practice data with industry-standard safeguards. Data is encrypted in transit (HTTPS/TLS) and encrypted at rest on our hosting provider. Access to production systems is limited to authorized operators who need it to run and support the service. Clinical and client records are stored only to provide HolistiPro to your practice; we do not use them for advertising, and we never sell them. Payment card numbers are handled by our payment provider and are never stored by HolistiPro.
Only the service providers needed to operate the app — hosting, payments, email delivery and text message delivery — and HeyCatch, which shows us how our website and app are used: which pages are opened and clicked, roughly where visitors are, and, for practitioners, the account's name and email. Inside the app and the client portal it never receives the words on screen, so it gets no client or animal details. We never sell your data or your clients' data.
If you connect Google Calendar, HolistiPro asks Google for permission to add, update and remove the events for the sessions you book, so they appear in your calendar at the right time. We use that access only to keep your HolistiPro appointments in your calendar. We do not read your other events for any other purpose, we do not share Google data with anyone, we do not use it for advertising, and we do not use it to train AI models. If you sign in with Google, we receive only your name and email address, to create your login. You can disconnect Google Calendar at any time from Settings → Business, which deletes the stored access from HolistiPro, or remove HolistiPro's access in your Google Account settings.
HolistiPro's use and transfer of information received from Google APIs will adhere to the Google API Services User Data Policy (https://developers.google.com/terms/api-services-user-data-policy), including the Limited Use requirements.
If your practitioner sends appointment reminder texts and you agree to them, we use your mobile number only to send those reminders, through our text message provider. Mobile numbers and agreement to texts are never shared with or sold to anyone for marketing or promotional purposes. Reply STOP to any text to stop them. See https://holistipro.com/text-reminders for the full terms.
You can export your records at any time from within the app, and you can ask us to delete your account and its data by contacting us.
Questions about this policy? Email support@holistipro.com and we'll get back to you.